MONROE D. DOWLING III
                       1026 Acorn Bay Drive, Galloway, OH  43119
                 Phone 614-915-2117, E-mail monroeiii@gmail.com

                                       POLICY RESUME
















Education

  • Franklin University, MBA, Business Administration, Columbus, Ohio, GPA, 3.83
  • Carnegie Mellon University, MS in Public Management and Policy, Pittsburgh,
    Pennsylvania
  • Pomona College, BA, Government, Claremont, California

A Cross Section of Graduate Courses Completed

  • Financial Management, Reporting and Analysis
  • Financial Reporting and Auditing
  • Financial, Governmental, Accounting                                   
  • International Finance, International Business, International Marketing
  • Capital Budgeting, Cost Benefit Analysis
  • Financial Planning, Population Studies in Public Policy
  • Microeconomics, Macroeconomics, Labor Economics, Labor Relations
  • Strategic Planning, Business Strategy, Organizational Dynamics
  • Improving Organizational Performance
  • Marketing Management, Technical Business Writing, Public Speaking
  • Computer Programming, Calculus
  • Graduate Level Statistics
  • Personnel Management

Consulting/Project Work

  • Co-developed a marketing plan for Executive Jet, a Columbus based
    fractional ownership jet aircraft company, during studies at Franklin University
    (Franklin).
  • Researched and wrote a detailed company analysis with financial
    recommendations of NCR, the AT&T spin-off company, which specializes in
    scalable data warehousing (Franklin).
  • Participated on a student team that devised, drafted and edited a strategic plan
    for a minority education organization, C-MAP, while studying at Carnegie
    Mellon University’s School of Urban and Public Affairs (SUPA).
  • Worked with a team of policy and engineering students that developed a
    consulting project on Seabed Mining that received an award for the
    outstanding first year project course (SUPA).

Computer Experience

  • Word-processing and Layout:  Word, WordPerfect, Epsilon, Publisher,
    PageMaker 6.5
  • Databases and Spreadsheets: Access, Paradox, Dbase, Excel, Lotus 1-2-3
  • Graphics and Presentation: Photoshop, PowerPoint, Lotus Freelance
  • Programming and Statistics Packages: Pascal, Basic, PathMaker, Lindo
  • Email and Calendar:  Lotus Notes, Outlook Express, Outlook, Yahoo, Hotmail,
    Gmail, and others
  • Internet Providers: AOL, MSN, Earthlink, Netscape, NetZero, Copper.net,
    Roadrunner, Verizon DSL
  • Web Construction: The Microsoft Word HTML Editor, Yahoo
  • Operating Systems: Windows
    XP/2000/ME/98/95/NT                                        
    
Professional Experience

2004 – 2010       Technical/Customer Service Positions:  
                        Nationwide, Verizon, Calltech, Columbus, OH

  • Worked in a variety of customer service positions involving detailed technical
    duties.
  • Resolved questions regarding financial annuities and retirement plans.
  • Answered questions about cellular phone support issues.
  • Performed computer technical support with high speed Internet.

2002 - 2002         Grant Writer, Lee & Associates, Dublin, OH

  • Wrote a variety of specialized grants for non-profits in the areas of social
    services, education, community infrastructure, technology and other societal
    needs.
  • Wrote an online FEMA Grant for a fire station located in Butler County, Ohio.

2001 - 2002         Internal Auditor, Ohio University, Athens, OH

  • Led auditing assignments as auditor in charge; supervised three internal auditors
    and the office administrative assistant; represented the department in senior
    level  administrative meetings.
  • Wrote and edited audit reports and provided instruction and guidance to junior
    auditors in the performance of audits and the writing of reports.
  • Performed statistical survey analysis, budgeting and other administrative duties
    as required.
  • Wrote a successfully funded PACE Proposal for an audit software technology
    project at Ohio University.

1996 - 2001         Senior Account Specialist, Bank One, Columbus, OH

  • Trained, coached and mentored newly hired representatives. Provided team
    input to an employee work satisfaction committee.
  • Answered questions related to complicated statistical customer service data in
    reports and in presentations for supervisors and managers.
  • Traveled to corporate headquarters to submit quality monitoring proposals and
    wrote report for the manager of customer service on account representative
    monitoring criteria.
  • Performed regulatory research for Visa And MasterCard in the Chargeback
    Department.

1994 - 1995         Program Officer, The Community Shelter Board, Columbus, OH

  • Led an extensive project to revise a strategic plan for the city’s homeless
    directives to The Department of Housing and Urban Development (HUD).
  • Performed grant writing, research and wrote and edited policy pieces         
    characterizing the Columbus population including statistics on poverty, infant     
    mortality, chemical dependency, food stamp households and sheltered homeless
    individuals.
  • Delivered presentations before the organization’s board of directors and other   
    local homeless organizations.
  • Worked directly with social service providers at local homeless shelters which  
    housed a large population of at risk minorities and female heads of households.
  • Reviewed contracts with the homeless shelters.
  • Led and managed detailed statistical forecasting analyses and performed
    budgeting, database tracking and financial trend analysis.
  • Attended City Council, Franklin County, Department of Housing and Urban      
    Development and Mid Ohio Regional Planning Commission meeting